FAQs

Common questions about Just Laundry

Holla hi@justlaundry.co.za or 081 582 6217 if you've got more questions and we'll do our best to answer.

  • Who picks up my clothes?

    Our friendly staff will come to pick up your precious threads once your order has been approved. All of our employees are background checked to insure a safe and sound wash. We will arrive with plenty of laundry bags for you to dispose of your dirty laundry with our personal stamp of approval.

  • When will my clothes be returned to me?

    Most orders can be returned within 24 - 48 hours. Orders processed during the weekends could take up to 48 hours. You can always specify if you would like the dropoff address to differ from the pickup location. We are also able to hold your clothes for a little while longer if you wish.

  • Who will wash my clothes?

    Just Laundry works with only the most professional cleaners in Johannesburg. All of our cleaners are eco-friendly, have over ten years of experience and quality is always guaranteed. Your clothes are safe with us.

  • Do I need to be home for the pick up?

    No, you don't need to. You can leave your clothes at the reception or with the security guard in your building and let them know that Washr is coming. If you will not be present at pickup, please make sure to let us know when placing the order using the Delivery Note field.